FAQS
Gerald Imber, M.D. is a world-renowned plastic surgeon, author and anti-aging expert who has helped thousands of women and men find and maintain their own Youth Corridor. He is Assistant Clinical Professor at the Weill-Cornell Medical Center, serves on the staff of The New York Presbyterian Hospital and directs his own private clinic in New York City.
Support Information
RETURNS, REFUNDS AND EXCHANGES
Shipping Returns:
Ship your product to: Gerald Imber MD PC, Attn: Lindsay Tansky,121A East 83rd Street, New York, NY 10028. When returning an item, use a trackable shipping service. Youth Corridor LLC is not liable for returns that are lost in transit and do not have a delivery confirmation.
Refunds will be issued for products returned within 14 days of the original purchase date listed on your shipping invoice. Please send your item back with a copy of the original invoice and reason for return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed within 7 business days and a credit will automatically be applied to your credit card or original method of payment. You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund. For international returns, the customer is responsible for all shipping, duty, and customs charges associated with the return.
Gift cards are not eligible for refunds or exchanges. Products purchased on 'final sale' or at a discount greater than 30% off of retail are not eligible for refunds or exchanges.
Late or missing refunds (if applicable):
If you haven’t received your refund within 21 days, please contact info@youthcorridor.com
Exchanges (if applicable):
If you need to exchange an item, send your item to: Gerald Imber MD PC, Attn: Youth Corridor, 121A East 83rd Street, New York, NY 10028. When exchanging an item, use a trackable shipping service. Youth Corridor LLC is not liable for exchanges that are lost in transit and do not have a delivery confirmation.
We replace items if they are defective or damaged. Exchanges will be issued for products returned within 14 days of the original purchase date listed on your shipping invoice. Please send your item back with a copy of the original invoice and reason for exchange.
Gifts (If applicable):
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
Ship your product to: Gerald Imber MD PC, Attn: Lindsay Tansky,121A East 83rd Street, New York, NY 10028. When returning an item, use a trackable shipping service. Youth Corridor LLC is not liable for returns that are lost in transit and do not have a delivery confirmation.
Refunds will be issued for products returned within 14 days of the original purchase date listed on your shipping invoice. Please send your item back with a copy of the original invoice and reason for return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed within 7 business days and a credit will automatically be applied to your credit card or original method of payment. You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund. For international returns, the customer is responsible for all shipping, duty, and customs charges associated with the return.
Gift cards are not eligible for refunds or exchanges. Products purchased on 'final sale' or at a discount greater than 30% off of retail are not eligible for refunds or exchanges.
Late or missing refunds (if applicable):
If you haven’t received your refund within 21 days, please contact info@youthcorridor.com
Exchanges (if applicable):
If you need to exchange an item, send your item to: Gerald Imber MD PC, Attn: Youth Corridor, 121A East 83rd Street, New York, NY 10028. When exchanging an item, use a trackable shipping service. Youth Corridor LLC is not liable for exchanges that are lost in transit and do not have a delivery confirmation.
We replace items if they are defective or damaged. Exchanges will be issued for products returned within 14 days of the original purchase date listed on your shipping invoice. Please send your item back with a copy of the original invoice and reason for exchange.
Gifts (If applicable):
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
DELIVERY METHOD AND TIMING
Youth Corridor ships via United Parcel Service and United States Postal Service. Orders will ship within 48 hours if placed Monday thru Thursday. Orders placed on Friday, Saturday or Sunday will ship by Tuesday of the following week. Delivery timing will follow standard UPS and USPS delivery schedules and each customer will have access to track their order at any time.
International orders will ship via UPS and the customer is responsible for all shipping, duty, and customs charges. There will also be a $20.00 handling fee added to the order.
PRIVACY STATEMENT
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our company, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@youthcorridor.com or mailing us at:
Youth Corridor LLC
121A East 83rd Street
New York, NY 10028
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us.
So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 6 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 7 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our company, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@youthcorridor.com or mailing us at:
Youth Corridor LLC
121A East 83rd Street
New York, NY 10028
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us.
So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 6 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 7 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at (646) 449-8000 info@youthcorridor.com, or by mail at:
Gerald Imber MD PC Attn: Youth Corridor
121A East 83rd Street
New York, NY 10028
Gerald Imber MD PC Attn: Youth Corridor
121A East 83rd Street
New York, NY 10028